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Frequently Asked Questions

Treetop Adventure FAQs

Here are the answers to several questions we commonly receive from our guests. For help answering additional questions, feel free to email us or call our call center at 1-800-971-8271.

Questions:

Treetop Junior Questions:


What is a Go Ape Treetop Adventure Course?

A Go Ape Treetop Adventure Course is an outdoor experience that provides participants 2-3 hours of outdoor fun and exercise.  The result is spectacular. The course allows participants to explore the park from an otherwise unobtainable vantage point while navigating through the treetops using zip lines, obstacles and tarzan swings.

We start by equiping participants with harnesses, pulleys and carabiners, give them a 30 minute safety briefing and training and let them loose into the forest canopy, free to fly on zip lines, swing through the trees, and observe the surroundings. Of course, instructors are always on hand, regularly patrolling the forests.  The Go Ape Treetop Adventure course gets the adrenalin pumping, gets people out of their comfort zones and above all, it’s a great outdoor activity for families, friends, and corporate groups.

To learn more about Go Ape and what we do for the environment and community click here.
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Can I participate?   Age, Height, & Weight Requirements

The Go Ape Treetop Adventure Course does require a degree of physical fitness but if you can climb up a rope ladder you should be fine.  Although, we do have some participant restrictions we created to ensure you have a fun safe experience on the course.  The restrictions for an individual and the supervision ratio are:

Minimum Age – 10 years old

Supervision Ratio:

Under 18yr olds must be supervised by a participating adult.

One participating adult can supervise EITHER two under 18 year olds (where one or both children are 10-15 years old) OR up to five 16-17 year olds. Participating adults may not supervise from the ground.

Minimum Height – 4 feet 7 inches

Maximum Weight – 285 pounds – subject to harness fit

At Go Ape we use harnesses to make sure you’re nice and safe throughout your time on the course. The maximum waist measurement of the harness is 43 inches and the leg loops (which go around the top of your thighs) is 28 inches.

If you’re unsure about the fit of the harness, feel free to come by the cabin before your booking time and we’ll help you try one on.
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Can we watch our friends and family Go Ape from the forest ground?

Yes, we encourage Go Ape guests and other park users to view the course activity from the ground.  There are trails below the course that all are welcome use and to watch their friends and family swing through the trees.
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Can I zip line without going through other obstacles?

Due to the design of our course, we’re unable to provide an experience of only riding zip lines.  Participants must climb a rope ladder into the trees and cross multiple obstacles before reaching the zip line.  This ensures the experience will be a rewarding adventure through the forest canopy.  Part of what makes Go Ape unique from other zip line experiences is the feeling that you’re on a giant obstacle course up in the trees!
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How do I book my adventure?

We highly recommend that you book your treetop adventure in advance as our courses tend to fill up especially during weekends and Holidays.  You can book online or by phone at 1-800-971-8271.  You will need to pay the full amount at the time of booking.
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What are the opening times?

Opening times vary depending on daylight hours and the time of year, so please check in advance.  Generally our days of operation throughout the year are:

March to May: Weekends, and selected weekdays

June to August: Everyday

September to late November: Weekends and selected weekdays
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How much does it cost?

Our  2015 prices are:

Gorillas (18 years +): $57

Baboons (10-17 years): $37

* These prices do not include applicable taxes
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Is there a time limit to complete the course?

No. You can go at your own pace and let people ‘pass’ if you want to take your time. If you want to reduce the chance of being held up by people in front of you, we recommend that you book on a weekday or an early morning slot, as there will be fewer people ahead of you on the course.
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When do I need to arrive?

Please arrive 10 – 15 minutes prior to your session time.

Factor in extra time for driving through the park, parking, getting to the cabin and filling out forms, especially on busy days when you’re more likely to get stuck in traffic.  If you arrive late and miss your session, or cancel on the day, you are still charged for your session, so come early.

* Go Ape is a highly physical activity.  Prepare yourself by eating well beforehand and make sure you’re hydrated.  Water is provided on the course, so drink up! 
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What do I wear?

The Go Ape Treetop Adventure Course is an outdoor activity so come in clothes you don’t mind getting a little dirty.  We recommend participants check the weather before arriving and dress appropriately for the conditions.  We do not allow participants to wear sandals, open-toed or slip-on shoes.  We recommend ankle-supporting boots, but sneakers are fine too.  Some participants like to wear gloves, especially if it’s cold or your hands are sensitive.  Long hair has to be tied back, waists covered and body piercings and jewelry removed or taped over.  You may want to bring a change of clothing for the journey home.
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Are there storage or changing facilities?

We can store small items such as keys and phones in our cabin, but recommend that you leave larger items at home or safely in your car.  There are restrooms on site where you can change before and/or after you swing from the ziplines and tarzan swings.
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What can I bring with me?

You may take cameras, phones, or any other device on the course as long as they are secured to you and tucked away to prevent them from getting caught or falling to the ground.  If you don’t bring your own lanyard, we do have them available for purchase in the cabin.  Water is available on the course, but you may also bring a watter bottle if it can be carabineered to your harness.  We don’t recommend you bring a bag with you into the trees because they are bulky, but if you must bring a bag, it should fit closely to your body.

After you’ve captured your experience, share it on our Facebook page to be entered in cool contests and win prizes!

* Go Ape is a highly physical activity.  Prepare yourself by eating well beforehand and make sure you’re hydrated.  Water is provided on the course, so drink up! 
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Is it safe?

We take safety seriously and we ensure that everyone who comes to Go Ape knows what they’re doing and has the skills to complete a course without putting themselves or anyone else in danger. For the safety of everyone on the course, we require all participants to read and accept our Rules of Participation and our Assumption of Risk and Release of Claims.  You can view these terms in the document below.

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Is there an instructor with you on the course?

You will receive a 30 minute safety briefing and training from a qualified instructor before you start the course. After that you’re on your own, free to swing through the trees. Of course, instructors are always on hand, regularly patrolling the forest.
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Can I participate if I am afraid of heights?

If you are worried about your knees knocking and your arms trembling do not worry.  We are proud to have helped lots of people to conquer their fear of heights. Why not give it a try? You might surprise yourself!
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What if I have a pre-existing medical condition? (Handicap & Disabilities) 

Our staff is not in a position to assess the implications of the Go Ape activity on your pre-existing condition. It remains your responsibility to undertake such an assessment prior to taking part in the activity. We advise you to visit the course prior to booking or contact your doctor to undertake a personal risk assessment.

Handicap Access:
*Participants:  The Go Ape course requires upper body strength and the ability to climb a rope ladder into the trees.  We encourage all physical abilities to participate on the course.  However, if a participant arrives to Go Ape and finds they are physically unable to participate due to a disability, we are happy to provide a full refund.  We also recommend visiting the course prior to your adventure, if possible, to take a tour and speak with our staff about any concerns.
*Non-Participants:  There are forest trails that follow our course from the ground, which are open to the public and free of charge.  These are natural, unpaved trails, which may or may not be suitable for wheelchair access depending on the durability of the wheelchair.  ADA viewing areas are available as well.

Other Disabilities:
We have had a number of guests participate on Go Ape courses with disabilities, including those who are deaf, blind, amputees or have learning disabilities.   We recommend that these participants book with a guide who will assist them through the course.  For children, the normal supervision ratios apply, and a one adult to one child ratio is strongly recommended for any children with disabilities.  Sign language interpreters will be provided for the training brief to deaf participants, provided two weeks notice is given to Go Ape before their adventure.  If a participant arrives to Go Ape and finds they are physically unable to participate due to a disability, we are happy to provide a full refund.  We also recommend visiting the course prior to your adventure, if possible, to take a tour and speak with our staff about any concerns.
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Can I do the course if I am pregnant?

Go Ape recommends that pregnant women do not take part on the course. However, we are not medical experts, so we suggest that any pregnant participants seek their doctor’s advice before booking.
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What happens in bad weather?

Go Ape is an excellent all weather activity! Rain makes the course muddier than usual – which all adds to the fun! Don’t be scared of going ape when it’s hot either. The course is shaded by the forest canopy and is several degrees cooler and drier than you’d expect. Plus, there are water stations throughout the course to keep you hydrated!

The course remains open in all weather conditions, except when it is icy, thundering, or during lightning. See cancellation policy below for more details regarding weather cancellations.

* Hot Weather:  Go Ape is a highly physical activity.  Prepare yourself by eating well beforehand and make sure you’re hydrated.  Water is provided on the course, so drink up! 
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What is your cancellation policy?

You can cancel your booking up to 48 hours before your booked start time by calling the booking line at 1-800-971-8271 and you will be fully refunded. With less than 48 hours notice, you may reschedule your booking or receive a gift voucher to reschedule at your convenience.

Go Ape might need to cancel your booking for weather or other reason outside of our control. If this happens, prior to your course appointment, you will receive a full refund. If weather requires Go Ape to cancel during your course experience, you will receive the option to reschedule your booking, receive a partial refund, or a full gift voucher. See Booking Terms and Conditions for more information.
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Adult (18+) $55-57
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2-3 HOUR TREETOP ADVENTURE!
Junior Adventurers Over 3'3" tall $25-27
Treetop Junior Adventure

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