Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.
FREQUENTLY ASKED QUESTIONS
Please read this section and our Additional Support Guidelines if you have a disability and would like to know if you can still Go Ape.
At Go Ape, while we do have certain age, height, and weight restrictions for safety purposes, we welcome all persons who meet these criterias onto our courses. Given the degree of challenge on our courses, for some participants with special needs, we require certain measures be put in place for a participant’s safety. This may mean that additional equipment and/or levels of supervision will be required for safe participation.
A fundamental requirement for all guests to participate is the ability to climb a rope ladder unaided.All participants are given a training session in the use of safety equipment and systems prior to going onto a course. It is vital that all participants are able to understand this training and be able to apply it throughout the course. A participant with a disability must assess whether or not they will be able to complete the course safely.
As always, safety is a top priority.While each participant is required to determine their own risk assessment, in certain circumstances, it is necessary for Go Ape to impose legitimate safety requirements that are necessary for safe operation. As a result, we do have specific requirements for various disabilities that include having 1-2 escorts for each participant with a disability. Go Ape will not charge for these escorts that are above the standard supervision requirement. Moreover, in the event that at least 2 weeks’ notice is provided, Go Ape will attempt to provide sign-language interpreters and additional escorts if possible.
In any event, if you have a disability, please contact us at [email protected] to discuss your specific needs. In the event that you determine that you are physically unable or do not feel comfortable participating due to a disability, Go Ape is happy to provide a full refund. It is recommended that you visit the course prior to your adventure, if possible, to take a tour and speak with our staff about any concerns.
Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift certificate allowing them to reschedule at a later date, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a gift certificate allowing them to reschedule at a later date.
Participants that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to individual participants within a group booking.
Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts.
Additionally, bookings purchased through third-party vendors are subject to the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor.
* No-shows are not be eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.
In the event the course needs to close during your adventure, guests will have the ability to reschedule for a full adventure at a later date or receive a gift certificate to schedule at a later date. Under these circumstances, no monetary refunds will be issued.
Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape.
Please view our Booking Terms and Conditions for more information.
Food isn’t our specialty, but we do encourage feeding your tribe. Picnic shelters are available throughout the parks we call home on a first come first serve basis, or you may reserve ahead of time for a small fee. To inquire about shelters and other park amenities, please contact the park directly. You can find more information by visiting our park partner websites:
Delaware (Bear) - Delaware State Parks (Lums Pond State Park)
Illinois (Chicago) - The Forest Preserves of Cook County (Bemis Woods)
Indiana (Indianapolis) - Indy Parks and Recreation (Eagle Creek Park)
Maryland (Rockville) - Montgomery Parks (Rock Creek Regional Park)
Michigan (Washington Township) - Huron-Clinton Metroparks (Stony Creek Metropark)
Missouri (St. Louis) - Saint Louis County Parks and Recreation (Creve Coeur Park)
Missouri (Kansas City) - KC Parks and Recreation (Swope Park)
Nebraska (Ashland) - Nebraska Game and Parks Commission (Eugene T. Mahoney State Park)
North Carolina (Raleigh) - Wake County Parks and Recreation (Blue Jay Point County Park)
Ohio (Cleveland) - Cleveland Metroparks (Mill Stream Run Reservation)
Pennsylvania (Pittsburgh) - Allegheny County Parks (North Park)
South Carolina (North Myrtle Beach) - City of North Myrtle Beach (North Myrtle Beach Park & Sports Complex)
Tennessee (Memphis) - Shelby Farms Park Conservancy (Shelby Farms Park)
Texas (Plano) - Plano Parks & Recreation (Oak Point Park)
Virginia (Springfield) - Fairfax County Parks Authority (South Run Park)
Virginia (Williamsburg) - James City County Parks & Recreation (Freedom Park)