Booking terms & Conditions
1. General Issues
a. These Booking Terms and Conditions (the "Terms") apply to the booking of any and all activities or services provided by Adventure Forest LLC, or any of its affiliates or subsidiaries, (hereafter "Go Ape") including but not limited to the Go Ape Treetop Adventure course and/or the Go Ape Treetop Journey course (the “Activities”) and any ancillary products at the location set out in Go Ape's booking confirmation. Go Ape reserves the right to amend these Terms from time to time, which shall become effective upon posting to this website.
b. These Terms contain important information concerning all participants of Go Ape Activities, including you and members of your party. By booking with Go Ape you acknowledge that you and members of your party have read and agree to these Terms.
c. No variation to these Terms shall be binding unless agreed in writing by Go Ape.
d. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Go Ape (including any electronic documentation) shall be subject to correction without any liability on the part of Go Ape.
e. Go Ape reserves the right to make changes to the Activities in its sole discretion.
2. Booking Confirmation
a. No booking shall be deemed to have been accepted unless accepted in writing by Go Ape (which shall include Go Ape's email confirmation of booking).
c. You must advise Go Ape as soon as possible of any mistake in Go Ape's booking confirmation. Go Ape shall use its commercially reasonable efforts to ensure that you and your party's participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals are subject to Go Ape's No-Show Policy and may not be permitted to undertake the Activities based on availability in Go Ape's sole discretion.
a. The Activities comprise a challenging zip line and high ropes obstacle courses and participation is not without risk as a fall could be fatal. All participants will receive detailed safety training from an instructor.
b. Go Ape reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
c. After the safety briefing participants will not supervised by an instructor. Participants must acknowledge and adhere to all supervision requirements for minors as set forth in Go Ape’s Rules of Participation for a specific Activity.
d. The Activities are physically demanding and require a degree of agility, strength, and stamina. If participants are in any doubt as to whether they should attempt the Activities, they are advised to walk the course before booking. If participants have medical concerns they are advised to consult with their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Go Ape recommends that pregnant women should not take part in the Activities. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the course and to supervise any persons under 18 years of age (or under 19 years of age in Nebraska). Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
f. All participants are required to act responsibly and courteously at all times and to respect other participants. Go Ape shall be entitled to prohibit any person from undertaking or completing the Activities in the event it deems the behavior of any participant unsuitable.
g. Participants must be dressed appropriately and Go Ape reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
h. The Activities will remain open in most weather conditions (but not in circumstances of heavy winds, lightning, heavy ice or snow).
i. No refunds or compensation will be payable by Go Ape in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
4. Cancellation Policy
Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.
Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a refund gift card in the amount of the cancelled booking, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund but may reschedule the booking or receive a refund gift card in the amount of the cancelled booking.
Participants that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for a monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including but not limited to individual participants within a group booking.
Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts.
Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract to the extent they differ from above.
Additionally, bookings purchased through third-party vendors are subject to the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor.
5. No-Show Policy
In fairness to all guests, participants with reserved bookings who fail to show at for their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy as set forth here is applicable to all participants, including individual participants within a group booking.
*No-shows shall not be eligible for a monetary refund, credit, refund gift card, rescheduling of the event, or any other reimbursement. The entire booking cost shall be forfeited.
6. Cancellations on Behalf of Go Ape
In the event Go Ape needs to close the course prior to your booking, guests will have the option to reschedule the booking, receive a refund gift card in the amount of the cancelled booking, or a full monetary refund.
In the event the course needs to close during your adventure, guests will have the ability to reschedule for a full adventure at a later date or receive a raincheck to schedule at a later date. Under these circumstances, no monetary refunds will be issued.
Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape.
7. Group Bookings via Group Booking Contract
If your booking is subject to Go Ape's Group Booking Contract, these Booking Terms and Conditions shall be subject to the terms set forth in the Group Booking Contract. In the event of any conflict between terms herein and the terms set out in the Group Booking Contract, the latter shall prevail. Groups with a Group Booking Contract can find cancellation and related details within their contract.
8. Price and Payment
a. Subject to any terms agreed in writing between Go Ape and you, all charges shall be calculated at our current rates and payment in full shall be due at the time of purchase. All discounts, coupons, promotional codes, or offers of any nature must be given at the time of the purchase. Payment may be made by debit or credit card either online at www.goape.com or by contacting the booking line on 1-800-971-8271.
9. Promotions, Discounts, Sale Pricing, and Other Price Changes
From time to time, Go Ape, or authorized third parties, may offer, provide, or otherwise advertise promotions, discounts, sale pricing or otherwise modify pricing for its Activities (“Offers”). Offers cannot be applied to previously placed orders or used in combination with other offers. Offers are not transferable or redeemable for cash or credit. Certain products, services, or Go Ape locations may be excluded from Offers, please see specific details of the Offer for a list of exclusions. Go Ape reserves the right to modify or cancel any and all Offers at any time. Offers are limited to one per customer, unless specifically stated otherwise in the Offer details. The Offer cannot be redeemed against taxes, fees, cancellation charges or other miscellaneous charges, which are the sole responsibility of the customer. The Offers are void where prohibited by law. Offers are valid only during the applicable redemption period as set forth in the Offer.
If your booking purchased with such Offer is cancelled by you, any monetary refund or refund gift card will equal the amount paid subject to the Cancellation Policy. Rescheduling of your booking purchased with such Offer is subject to the Cancellation Policy and prices in effect at the time of booking, except where usage restrictions apply. Where specific Offer is subject to usage restrictions, Offer shall be void if rescheduling outside of usage restriction, please see specific details of the Offer.
10. Refunds and Amendments
a. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by check. Payments made by Gift Card, Refund Gift Card or Gift Certificate shall be refunded to the same card.
b. Where multiple forms of payment are used, Go Ape reserves the right to refund any monies due on a refund or amendment by credit, check or refund gift card.
c. All sales of merchandise are FINAL. No refunds or credits shall be permitted.
Except as otherwise provided in these Terms, Go Ape shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
b. Except as otherwise provided in these Booking Terms and Conditions any liability of Go Ape shall be limited to the refund of any charges paid to Go Ape.
a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Terms.
c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of Maryland and Go Ape and you submit to the exclusive jurisdiction of the courts of Frederick County, Maryland.
Gift Card Terms & conditions
These terms and conditions are applicable to the purchase, use, and/or redemption of Refund Gift Cards, Gift Certificates and/or Gift Cards from Adventure Forest LLC or any of its affiliates or subsidiaries (“Go Ape”). Go Ape’s Booking Terms and Conditions are incorporated herein. Purchase, use and/or redemption of a Refund Gift Card, Gift Certificate or Gift Card through Go Ape constitutes acceptance of these terms. Refund Gift Cards, Gift Cards and Gift Certificates are redeemable at any Go Ape USA location or online at goape.com. Refund Gift Cards and Gift Cards may be redeemed as part or full payment towards any Go Ape Activity or Go Ape merchandise. Gift Certificates may only be redeemed as part or full payment towards the Go Ape Activity for which it was purchased.
Refund Gift Cards, Gift Cards and Gift Certificates cannot be replaced if lost, stolen or destroyed. Unauthorized use, production or sale is prohibited.
Refund Gift Cards, Gift Cards and Gift Certificates cannot be refunded or exchanged for cash, unless applicable state laws apply. If a purchase is for a lower amount, the balance will remain on the card or certificate for the remaining balance. No cash will be given unless applicable state laws apply.
If an intended purchase is for a higher amount than the face value of the Refund Gift Card, Gift Card and/or Gift Certificate, the difference can be made up with cash or a credit card.
RAINCHECK TERMS & CONDITIONS
Rainchecks are issued to participants by Go Ape in its sole discretion. Rainchecks have no cash value and cannot be refunded or exchanged for cash.
Rainchecks may be redeemed exclusively towards the Activity at the Go Ape USA location of issuance, both of which shall be identified on the Raincheck.
Rainchecks may not be redeemed for any other product or service of Go Ape or its affiliates.
We collect information you provide directly to us, or that is transmitted indirectly. For example, when booking with Go Ape, certain personal information is required to process the booking reservation. This includes, but is not limited to, name, address, telephone number, email address, credit card or debit card number and card expiration date, or information relating to your company or organization in the case of a group booking.
Personal information is used to process bookings and provide exceptional customer service to include improvement of services, marketing efforts, and our website. We may use personal information to communicate with you (either directly or through authorized direct marketing agents) about your booking and provide you with information about products, services, upcoming events, and promotions, or other information it is determined you may find interesting. If necessary, Go Ape may disclose personal information to third parties, including but not limited to, insurance companies, financial services entities, authorized direct marketing agents, and when required, by law. Go Ape shall not be responsible or liable for any damages that you or any other person may suffer in connection with the disclosure of such personal information.
Go Ape is committed to protecting your personal information and utilizes industry-standard data protection safeguards. However, in no event shall Go Ape be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with a third party’s unauthorized access to your information, regardless of the legal theory and regardless of whether the notice that damages where possible. To the extent this limitation is barred by state law, this limitation shall not apply.
If you have not previously objected to the use of your personal information for direct marketing purposes, you may opt-out at any time by writing to [email protected]
Welcome to the website owned and provided to you by Adventure Forest LLC, its agents, subsidiaries and affiliates (“Go Ape”).
1. Use of Website
c. You agree to access and use the website only for lawful purposes and in a way that does not infringe, inhibit or restrict the rights of or use of the website by any third party. You shall not use the website to harass or cause distress or inconvenience to any person whether by way of transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.
2. General Disclaimer of Liability of Content
a. Unless otherwise stated, the content of this website is provided in good faith and is for general information and interest only and does not constitute any advice or recommendation. Go Ape’s services and all information, content, materials, products included or made available to you through this website are provided “as is.” Go Ape makes no representation or warranties of any kind, express or implied, as to this website, its services, or the information, content, materials or products made available to you unless expressly agreed otherwise in writing. You expressly agree that your use of our website is at your sole risk. Go Ape makes no representations and gives no warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on this website. The information contained on this website may contain technical inaccuracies or typographical errors and Go Ape does not warrant that functions contained in the website's content will be uninterrupted or error-free, or that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs, or that use of this website will be compatible with any hardware and software which may be used by visitors to the website. All liability of Go Ape howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, GO APE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
b. Neither Go Ape nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect, special, exemplary, punitive, delay or consequential damages, loss of data income or profit loss of, or damage to property and claims of third parties.
3. Intellectual Property
The materials on this website, including the names, images, and logos identifying Go Ape, or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright database rights, design rights, and trademarks) of Go Ape and/or third parties. No permission is given by Go Ape in respect of the use of any such intellectual property rights and unauthorized use of any of them may constitute an infringement of the holder's rights and subject the offender to a claim for damages.
Go Ape is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, Go Ape has put in place commercially reasonable physical, electronic and managerial procedures to safeguard and secure the information collected online. Go Ape provides secure mechanisms for booking reservations by using secure server software which encrypts all personal information entered before it is sent to Go Ape so that it cannot be read by others as it travels over the Internet. All sensitive transactions with Go Ape are carried out using a secure server.
However, in no event shall Go Ape be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your use of the website or a third party’s unauthorized access to your information, regardless of the legal theory and regardless of whether notice that damages where possible. To the extent this limitation is barred by state law, this limitation shall not apply.
6. Other Websites
a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
b. This Site is controlled and operated by Go Ape from its offices in Maryland and is targeted at U.S. residents only. These terms shall be governed by and interpreted in accordance with the laws of Maryland and you submit to the exclusive jurisdiction of the courts of Frederick County, Maryland.