Cancellation Policy

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Cancellation Policy

Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

Participants canceling 5 business days or more business days prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift certificate for the full amount of the booking or a full refund. Participants canceling less than 5 business days prior to the reserved booking date will not receive a refund but can reschedule the booking or receive a gift certificate to reschedule. Groups with a booking contract can find cancellation and related details within their contract. 

Participants that do not show for the reserved booking time without prior notice of cancellation shall be subject to the NO-SHOW policy and will not be eligible for refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including individual participants within a group booking. 

 

No-Show Policy

In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire fee. The No-Show Policy as set forth here is applicable to all participants, including individual participants within a group booking.
 
* No-shows shall not be eligible for refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost shall be forfeited.



Cancellations on behalf of Go Ape

In the event Go Ape needs to close the course prior to your booking, guests will have the option to reschedule the booking, receive a gift certificate for the booking or a full refund. In the event the course needs to close during your adventure, guests will have the ability to reschedule for the full adventure or receive a gift certificate for the value of the booking. No refunds are issued. See our Booking Terms and Conditions for more information.

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