Booking terms & Conditions
1. General Issues
a. These Booking Terms and Conditions apply to the booking of the Go Ape Treetop Adventure course (the “Activities”) and any ancillary products at the location set out in Go Ape's booking confirmation.
b. These booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
c. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Go Ape.
d. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Go Ape (including any electronic documentation) shall be subject to correction without any liability on the part of Go Ape.
e. Go Ape reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.
2. Booking Confirmation
a. No booking shall be deemed to have been accepted unless accepted in writing by Go Ape (which shall include Go Ape's email confirmation of booking).
c. You must advise Go Ape as soon as possible of any mistake in Go Ape's booking confirmation. Go Ape shall use its commercially reasonable efforts to ensure that you and your party's participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
a. The Activities comprise a challenging Treetop Adventure course and participation is not without risk as a fall could be fatal. All participants will receive detailed safety training from an instructor.
b. Go Ape reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
c. After the safety briefing participants will not be directly supervised by an instructor. A participating adult must accompany all persons under 16 years of age.
d. The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities, they are advised to walk the course before booking. If participants have medical concerns they are advised to consult with their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities Go Ape recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk.
e. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the course and to supervise any persons under 18 years of age. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
f. All participants are required to act responsibly and courteously at all times and to respect other participants. Go Ape shall be entitled to prohibit any person from undertaking or completing the Activities in the event it deems the behavior of any participant unsuitable.
g. Participants must be dressed appropriately and Go Ape reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
h. The Activities will remain open in most weather conditions (but not in circumstances of heavy winds, lightning, heavy ice or snow).
i. No refunds or compensation will be payable by Go Ape in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
a. Cancellation Policy: Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request. Participants canceling 5 business days or more business days prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift certificate for the full amount of the booking or a full refund. Participants canceling less than 5 business days prior to the reserved booking date will not receive a refund but can reschedule the booking or receive a gift certificate to reschedule. Groups with a booking contract can find cancellation and related details within their contract. Participants that do not show for the reserved booking time without prior notice of cancellation shall be subject to the NO-SHOW policy and will not be eligible for refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including individual participants within a group booking.
b. No-Show Policy: In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire fee. The No-Show Policy as set forth here is applicable to all participants, including individual participants within a group booking. * No-shows shall not be eligible for refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost shall be forfeited.
c. Cancellations on Behalf of Go Ape: In the event Go Ape needs to close the course prior to your booking, guests will have the option to reschedule the booking, receive a gift certificate for the booking or a full refund. In the event the course needs to close during your adventure, guests will have the ability to reschedule for the full adventure or receive a gift certificate for the value of the booking. No refunds are issued.
5. Group Bookings via Group Booking Contract
a. In the event your booking is made via Go Ape's Group Booking Contract these Booking Terms and Conditions shall be subject to any special terms set out in the Group Booking Contract. In the event of any conflict between the terms herein and the terms set out in the Group Booking Contract the latter shall prevail. Groups with a booking contract can find cancellation and related details within their contract.
6. Price and Payment
a. Subject to any terms agreed in writing between Go Ape and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. All discounts and promotional codes must be given at the time of the booking. Payment may be made by debit or credit card either on line at www.goape.com or by contacting the booking line on 1-800-971-8271.
7. Refunds and Amendments
a. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by check. Payments made by Gift Certificate will be refunded by the issuing of a replacement Gift Certificate for the same value.
b. Where multiple forms of payment are used, Go Ape reserves the right to refund any monies due on a refund or amendment by credit, check or Gift Certificate.
a. Except as otherwise provided in these Booking Terms and Conditions Go Ape shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
b. Except as otherwise provided in these Booking Terms and Conditions any liability of Go Ape shall be limited to the refund of any charges paid to Go Ape.
a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of Maryland and Go Ape and you submit to the exclusive jurisdiction of the courts of Montgomery County, Maryland.
Gift Card Terms AND Conditions
When you make a booking with us we require certain personal information to allow us to process your booking. This includes your name, address, telephone number, email address, credit card or debit card number and card expiration date or information relating to your company or organization in the case of a group booking.
Go Ape is committed to protecting your personal information from identify theft. If necessary, we may disclose your personal information to third parties, including our insurance company and authorized direct marketing agents, and when required by law. Go Ape shall not be responsible or liable for any damages that you or any other person may suffer in connection with the disclosure of such personal information.
Go Ape may contact you (either directly or through our authorized direct marketing agents) from time to time with details of our products, services or special offers or other information we think you may find interesting. If you wish your personal information to be used for direct marketing purposes, please check the box on the Assumption of Risk and Release of Claims Agreement you will be required to sign before participating in the Activities.
If you have not previously objected to us using your personal information for direct marketing purposes, you may opt-out at any time by writing to [email protected]
1. Use of Website
c. You agree to access and use the website only for lawful purposes and in a way that does not infringe, inhibit or restrict the rights of or use of the website by any third party. You shall not use the website to harass or cause distress or inconvenience to any person whether by way of transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.
2. General Disclaimer of Liability of Content
a. Unless otherwise stated, the content of this website is provided in good faith and is for general information and interest only and does not constitute any advice or recommendation. In addition, Go Ape makes no representations and gives no warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published in this website. The information contained in this website may contain technical inaccuracies or typographical errors and Go Ape does not warrant that functions contained in the website's content will be uninterrupted or error free, or that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs, or that use of this website will be compatible with any hardware and software which may be used by visitors to the website. All liability of Go Ape howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
b. Neither Go Ape nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect, special, exemplary, punitive, delay or consequential damages, loss of data income or profit loss of, or damage to property and claims of third parties.
3. Intellectual Property
The materials on this website, including the names, images and logos identifying Go Ape, or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright database rights design rights and trade marks) of Go Ape and/or third parties. No permission is given by Go Ape in respect of the use of any such intellectual property rights and unauthorized use of any of them may constitute an infringement of the holder's rights and subject the offender to a claim for damages.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. Go Ape provides secure mechanisms for your booking by using secure server software which encrypts all personal information you enter before it is sent to us so that it cannot be read by others as it travels over the Internet. All sensitive transactions with Go Ape are carried out using a secure server.
6. Other Websites
a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
b. This Site is controlled and operated by Go Ape from its offices in Maryland and is targeted at U.S. residents only. These terms shall be governed by and interpreted in accordance with the laws of Maryland and you submit to the exclusive jurisdiction of the courts of Montgomery County, Maryland.