Booking terms & Conditions
1. General Issues
a. These Booking Terms and Conditions apply to the booking of the Go
Ape Treetop Adventure course (the “Activities”) and any ancillary
products at the location set out in Go Ape's booking confirmation.
b. These booking Terms and Conditions contain important information
concerning participation by you and members of your party and,
accordingly, you acknowledge and agree that you shall ensure that all
members of your party are aware of and accept these Booking Terms
c. No variation to these Booking Terms and Conditions shall be binding
unless agreed in writing by Go Ape.
d. Any typographical clerical or other error or omission in any booking
confirmation or other documentation issued by Go Ape (including any
electronic documentation) shall be subject to correction without any
liability on the part of Go Ape.
e. Go Ape reserves the right to make changes to the Activities whether to
conform with any applicable safety or other statutory requirements or
2. Booking Confirmation
a. No booking shall be deemed to have been accepted unless accepted in
writing by Go Ape (which shall include Go Ape's email confirmation of
b. These Booking Terms and Conditions incorporate Go Ape's Privacy
Policy, and Assumption of Risk and Release of Claims and Rules of
Participation. You and each member of your party will be required to
sign the Assumption of Risk and Release of Claims and Rules of
Participation before being allowed to undertake the Activities.
c. You must advise Go Ape as soon as possible of any mistake in Go Ape's
booking confirmation. Go Ape shall use its commercially reasonable
efforts to ensure that you and your party's participation commences at
the time booked and it shall be the responsibility of each participant to
ensure that they arrive in sufficient time. Late arrivals may not be
permitted to undertake the Activities and no refunds or compensation
will be payable in such circumstances.
a. The Activities comprise a challenging Treetop Adventure course and
participation is not without risk as a fall could be fatal. All
participants will receive detailed safety training from an instructor.
b. Go Ape reserves the right to refuse admittance to the Activities or to
remove a participant from the Activities should it deem it necessary to
do so. This includes a participant who does not comply with the safety
rules and advice and the safety system or who is deemed to be under
the influence of alcohol or drugs.
c. After the safety briefing participants will not be directly supervised by
an instructor. A participating adult must accompany all persons under
16 years of age.
d. The Activities are physically demanding and require a degree of agility,
strength and stamina. If participants are in any doubt as to whether
they should attempt the Activities they are advised to walk the course
before booking. If participants have medical concerns they are advised
to consult with their doctor in advance. Participants will be required to
certify that they do not suffer from any medical condition which would
make it more likely that they would be involved in any incident which
could result in injury to themselves or others. Due to the physical
nature of the Activities Go Ape recommends that pregnant women
should not take part. Pregnant women who still wish to undertake the
activities will be required to sign a disclaimer confirming that they are
aware that there are risks to them and to their unborn child and that
participation in the Activities is at their own risk.
e. Participants need to be able to see similar distances to those required to
drive a car in order to be able to complete the course and to supervise
any persons under 18 years of age. Consequently, short or long sighted
participants must ensure that they wear contact lenses or prescribed
f. All participants are required to act responsibly and courteously at all
times and to respect other participants. Go Ape shall be entitled to
prohibit any person from undertaking or completing the Activities in
the event it deems the behavior of any participant unsuitable.
g. Participants must be dressed appropriately and Go Ape reserves the
right to refuse admittance to the Activities to any participant who is
not appropriately dressed.
h. The Activities will remain open in most weather conditions
(but not in circumstances of heavy winds, lightning, heavy
ice or snow).
i. No refunds or compensation will be payable by Go Ape in the event that
any participant is not permitted to, or decides not to, undertake or
complete the Activities for the reasons set out in this clause.
a. You shall be entitled to cancel your booking subject to Go Ape receiving
your request for cancellation at least 48 hours before the booked start
time. Any requests for cancellation must be made by telephoning the
booking line at 1-800-971-8271. You shall be entitled to a full refund in
the event of cancellation under this clause. With less than 48 hours
notice, you are entitled to reschedule your booking to any future date.
No-shows who do not give any advance notice of cancellation are not
entitled to a refund or gift voucher.
b. Go Ape shall be entitled to cancel your booking at any time. In the event
that Go Ape decides to cancel your booking it shall use its commercially
reasonable efforts to notify you as soon as possible. You shall be entitled
to a full refund in the event of cancellation under this clause but no
other compensation shall be payable.
c. In the event that it proves necessary to close the Activities for reasons
beyond the control of Go Ape and in circumstances where your party
has commenced participation in the Activities, you shall not be entitled
to any refund (in part or in whole), but shall receive a credit.
5. Group Bookings via Group Booking Contract
a. In the event your booking is made via Go Ape's Group Booking Contract
these Booking Terms and Conditions shall be subject to any special
terms set out in the Group Booking Contract. In the event of any
conflict between the terms herein and the terms set out in the Group
Booking Contract the latter shall prevail.
6. Price and Payment
a. Subject to any terms agreed in writing between Go Ape and you, our
charges shall be calculated at our current rates and payment in full
shall be due at the time of booking. All discounts and promotional
codes must be given at the time of the booking. Payment may be made
by debit or credit card either on line at www.goape.com or by
contacting the booking line on 1-800-971-8271.
7. Refunds and Amendments
a. Payments made by debit or credit card will be refunded to the same
card or, if the card has subsequently expired, by check. Payments made
by Gift Certificate will be refunded by the issuing of a replacement Gift
Certificate for the same value.
b. Where multiple forms of payment are used, Go Ape reserves the right to
refund any monies due on a refund or amendment by credit, check or
a. Except as otherwise provided in these Booking Terms and Conditions Go
Ape shall not be responsible for the loss, or damage, of or to any property
or to any person arising from the booking of or participation in the
b. Except as otherwise provided in these Booking Terms and Conditions any
liability of Go Ape shall be limited to the refund of any charges paid to
a. If any of these terms are determined to be illegal, invalid or otherwise
unenforceable it shall be severed and deleted from these terms and the
remaining terms shall survive, remain in full force and continue to be
binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the right to
enforce any of these Booking Terms and Conditions.
c. These Booking Terms and Conditions shall be governed by and
interpreted in accordance with the laws of Maryland and Go Ape and
you submit to the exclusive jurisdiction of the courts of Montgomery
When you make a booking with us we require certain personal information to allow us to process
your booking. This includes your name, address, telephone number, email address, credit
card or debit card number and card expiration date or information relating to your
company or organization in the case of a group booking.
Go Ape is committed to protecting your personal information from identify theft. If necessary, we
may disclose your personal information to third parties, including our insurance company and
authorized direct marketing agents, and when required by law. Go Ape shall not be responsible
or liable for any damages that you or any other person may suffer in connection with the
disclosure of such personal information.
Go Ape may contact you (either directly or through our authorized direct marketing agents) from
time to time with details of our products, services or special offers or other information we think
you may find interesting. If you wish your personal information to be used for direct marketing
purposes please check the box on the Assumption of Risk and Release of Claims Agreement
you will be required to sign before participating in the Activities.
If you have not previously objected to us using your personal information for direct marketing
purposes, you may opt-out at any time by writing to [email protected]
1. Use of Website
Bookings made on this website are subject to our Booking Terms and Conditions. Go
b. You shall be entitled to download content from this website for personal and noncommercial
purposes only. You shall not otherwise copy, reproduce, re-distribute,
republish, download, post, broadcast, transmit or otherwise use any of the website
permission of Go Ape.
c. You agree to access and use the website only for lawful purposes and in a way that
does not infringe, inhibit or restrict the rights of or use of the website by any third party.
You shall not use the website to harass or cause distress or inconvenience to any
person whether by way of transmitting obscene or offensive content or disrupting the
normal flow of dialogue within the website.
2. General Disclaimer of Liability of Content
a. Unless otherwise stated, the content of this website is provided in good faith and is for
general information and interest only and does not constitute any advice or
recommendation. In addition, Go Ape makes no representations and gives no
warranties about the accuracy completeness or suitability for any purpose of the
information and related graphics published in this website. The information contained
in this website may contain technical inaccuracies or typographical errors and Go Ape
does not warrant that functions contained in the website's content will be uninterrupted
or error free, or that defects will be corrected, or that the website or the server that
makes it available are free of viruses or bugs, or that use of this website will be
compatible with any hardware and software which may be used by visitors to the
website. All liability of Go Ape howsoever arising for any such inaccuracies or errors is
expressly excluded to the fullest extent permitted by law.
b. Neither Go Ape nor any of its directors, employees or other representatives will be liable
for loss or damage arising out of or in connection with the use of this website. This is a
comprehensive limitation of liability that applies to all damages of any kind including
(without limitation) compensatory, direct, indirect, special, exemplary, punitive, delay or
consequential damages, loss of data income or profit loss of, or damage to property
and claims of third parties.
3. Intellectual Property
The materials on this website, including the names, images and logos identifying Go Ape,
or third parties and their products and services are subject to and protected by the intellectual
property rights (including copyright database rights design rights and trade marks) of Go Ape
and/or third parties. No permission is given by Go Ape in respect of the use of any such
intellectual property rights and unauthorized use of any of them may constitute an
infringement of the holder's rights and subject the offender to a claim for damages.
We are committed to ensuring that your information is secure. In order to prevent unauthorized
access or disclosure we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect on line. Go Ape provides
secure mechanisms for your booking by using secure server software which encrypts all
personal information you enter before it is sent to us so that it cannot be read by others as it
travels over the Internet. All sensitive transactions with Go Ape are carried out using a secure
6. Other Websites
This website contains links to enable you to visit other websites of interest easily. However,
once you have used these links to leave this website you should note that we do not have any
control over that other website. Therefore, we cannot be responsible for the protection and
privacy of any information which you provide whilst visiting such websites and such websites
practices and content of the website in question.
Cookies are small pieces of information that are stored by your browser on your computer's
hard drive. These provide the facility for Go Ape to identify you if you return to our website.
We only use this information for statistical analysis purposes and then the data is
removed from the system. Cookies help us provide you with a better website by enabling
us to monitor which pages you find useful and which you do not. A cookie in no way gives
us access to your computer or any information about you, other than the data you choose
a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by
reason of the laws of any state or country in which these terms are intended to be effective,
then to the extent and within the jurisdiction in which that term is illegal, invalid or
unenforceable, it shall be severed and deleted from these terms and the remaining terms
shall survive, remain in full force and effect and continue to be binding and enforceable.
b. This Site is controlled and operated by Go Ape from its offices in Maryland and is targeted
at U.S. residents only. These terms shall be governed by and interpreted in accordance
with the laws of Maryland and you submit to the exclusive jurisdiction of the courts of
Montgomery County, Maryland.