Terms and Conditions

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Booking terms & Conditions

1. General Issues

a. These Booking Terms and Conditions apply to the booking of the Go Ape Treetop Adventure course (the “Activities”) and any ancillary products at the location set out in Go Ape's booking confirmation.
b. These booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
c. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Go Ape.
d. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Go Ape (including any electronic documentation) shall be subject to correction without any liability on the part of Go Ape.
e. Go Ape reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.


2. Booking Confirmation


a. No booking shall be deemed to have been accepted unless accepted in writing by Go Ape (which shall include Go Ape's email confirmation of booking).
b. These Booking Terms and Conditions incorporate Go Ape's Privacy Policy, and Assumption of Risk and Release of Claims and Rules of Participation. You and each member of your party will be required to sign the Assumption of Risk and Release of Claims and Rules of Participation before being allowed to undertake the Activities.
c. You must advise Go Ape as soon as possible of any mistake in Go Ape's booking confirmation. Go Ape shall use its commercially reasonable efforts to ensure that you and your party's participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.


3. Safety


a. The Activities comprise a challenging Treetop Adventure course and participation is not without risk as a fall could be fatal. All participants will receive detailed safety training from an instructor.
b. Go Ape reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
c. After the safety briefing participants will not be directly supervised by an instructor. A participating adult must accompany all persons under 16 years of age.
d. The Activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Activities, they are advised to walk the course before booking. If participants have medical concerns they are advised to consult with their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities Go Ape recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk.
e. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the course and to supervise any persons under 18 years of age. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
f. All participants are required to act responsibly and courteously at all times and to respect other participants. Go Ape shall be entitled to prohibit any person from undertaking or completing the Activities in the event it deems the behavior of any participant unsuitable.
g. Participants must be dressed appropriately and Go Ape reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
h. The Activities will remain open in most weather conditions (but not in circumstances of heavy winds, lightning, heavy ice or snow).
i. No refunds or compensation will be payable by Go Ape in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.


4. Cancellations


a. You shall be entitled to cancel your booking subject to Go Ape receiving your request for cancellation at least 48 hours before the booked start time. Any requests for cancellation must be made by telephoning the booking line at 1-800-971-8271. You shall be entitled to a full refund in the event of cancellation under this clause. With less than 48 hours notice, you are entitled to reschedule your booking to any future date. No-shows who do not give any advance notice of cancellation are not entitled to a refund or gift voucher.
b. Go Ape shall be entitled to cancel your booking at any time. In the event that Go Ape decides to cancel your booking it shall use its commercially reasonable efforts to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
c. In the event that it proves necessary to close the Activities for reasons beyond the control of Go Ape and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole), but shall receive a credit.


5. Group Bookings via Group Booking Contract


a. In the event your booking is made via Go Ape's Group Booking Contract these Booking Terms and Conditions shall be subject to any special terms set out in the Group Booking Contract. In the event of any conflict between the terms herein and the terms set out in the Group Booking Contract the latter shall prevail.


6. Price and Payment


a. Subject to any terms agreed in writing between Go Ape and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. All discounts and promotional codes must be given at the time of the booking. Payment may be made by debit or credit card either on line at www.goape.com or by contacting the booking line on 1-800-971-8271.


7. Refunds and Amendments


a. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by check. Payments made by Gift Certificate will be refunded by the issuing of a replacement Gift Certificate for the same value.
b. Where multiple forms of payment are used, Go Ape reserves the right to refund any monies due on a refund or amendment by credit, check or Gift Certificate.


8. Liabilities


a. Except as otherwise provided in these Booking Terms and Conditions Go Ape shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
b. Except as otherwise provided in these Booking Terms and Conditions any liability of Go Ape shall be limited to the refund of any charges paid to Go Ape.


9. Miscellaneous


a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of Maryland and Go Ape and you submit to the exclusive jurisdiction of the courts of Montgomery County, Maryland.

 

Privacy Policy

When you make a booking with us we require certain personal information to allow us to process your booking. This includes your name, address, telephone number, email address, credit card or debit card number and card expiration date or information relating to your company or organization in the case of a group booking.

Go Ape is committed to protecting your personal information from identify theft. If necessary, we may disclose your personal information to third parties, including our insurance company and authorized direct marketing agents, and when required by law. Go Ape shall not be responsible or liable for any damages that you or any other person may suffer in connection with the disclosure of such personal information.

Go Ape may contact you (either directly or through our authorized direct marketing agents) from time to time with details of our products, services or special offers or other information we think you may find interesting. If you wish your personal information to be used for direct marketing purposes, please check the box on the Assumption of Risk and Release of Claims Agreement you will be required to sign before participating in the Activities.

If you have not previously objected to us using your personal information for direct marketing purposes, you may opt-out at any time by writing to [email protected]


Website Terms of Use

1. Use of Website

a. Access to and use of this website shall be subject to the Terms of Use set out below. Bookings made on this website are subject to our Booking Terms and Conditions. Go Ape shall be entitled to amend these Terms of Use at its discretion. You may access and use the website only in accordance with these Terms of Use.
b. You shall be entitled to download content from this website for personal and noncommercial purposes only. You shall not otherwise copy, reproduce, re-distribute, republish, download, post, broadcast, transmit or otherwise use any of the website content other than in accordance with these Terms of Use or with the prior written permission of Go Ape.
c. You agree to access and use the website only for lawful purposes and in a way that does not infringe, inhibit or restrict the rights of or use of the website by any third party. You shall not use the website to harass or cause distress or inconvenience to any person whether by way of transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.

2. General Disclaimer of Liability of Content

a. Unless otherwise stated, the content of this website is provided in good faith and is for general information and interest only and does not constitute any advice or recommendation. In addition, Go Ape makes no representations and gives no warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published in this website. The information contained in this website may contain technical inaccuracies or typographical errors and Go Ape does not warrant that functions contained in the website's content will be uninterrupted or error free, or that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs, or that use of this website will be compatible with any hardware and software which may be used by visitors to the website. All liability of Go Ape howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
b. Neither Go Ape nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect, special, exemplary, punitive, delay or consequential damages, loss of data income or profit loss of, or damage to property and claims of third parties.

3. Intellectual Property

The materials on this website, including the names, images and logos identifying Go Ape, or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright database rights design rights and trade marks) of Go Ape and/or third parties. No permission is given by Go Ape in respect of the use of any such intellectual property rights and unauthorized use of any of them may constitute an infringement of the holder's rights and subject the offender to a claim for damages.

4. Privacy

Go Ape’s Privacy Policy forms part of these Terms of Use.

5. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. Go Ape provides secure mechanisms for your booking by using secure server software which encrypts all personal information you enter before it is sent to us so that it cannot be read by others as it travels over the Internet. All sensitive transactions with Go Ape are carried out using a secure server.

6. Other Websites

This website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave this website you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by these Terms of Use. You should exercise caution and look at the privacy practices and content of the website in question.

7. Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. These provide the facility for Go Ape to identify you if you return to our website. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us, use of which is governed by our Privacy Policy referred to in clause 4 above.

8. General

a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
b. This Site is controlled and operated by Go Ape from its offices in Maryland and is targeted at U.S. residents only. These terms shall be governed by and interpreted in accordance with the laws of Maryland and you submit to the exclusive jurisdiction of the courts of Montgomery County, Maryland.


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